1 reviews | Active since Jul 2015
Vitality Rewards
Once again I have to resort to hellopeter to (hopefully) get the attention of Discovery.<br> <br> I am aware of you system issues with your app and the processing of exercise activities to calculate and allocate the Vitality rewards.<br> But I have sent you 5 mails, have had 2 phone calls with your consultants and engaged in various facebook chat sessions with your staff between 17/11 and today.<br> With promises that you would upload my activities manually and will payout my rewards manually, and I am still waiting,<br> Last promise not followed through on:<br> <br> \Thank you Lourens.<br> We have requested for two vouchers to be manually sent to you. Please expect these within 24 hours.<br> MW"<br> <br> It is 72hours later and nothing!<br> <br> Fed up with the lack of service and follow through from Discovery.<br> <br> """
Thank you for your comment and for bringing this matter to our attention.
We have picked up on our records that the vouchers where sent to your cell 079****44 and one of our Social Media Consultants has responded to you via our Social Media platform.
Your reference number is ***.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We have picked up on our records that the vouchers where sent to your cell 079****44 and one of our Social Media Consultants has responded to you via our Social Media platform.
Your reference number is ***.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
