Vitality quick to shift blame complaint

<p>In March this year I joined vitality due to partnership of Bankmed and Discovery. After joining a week later I joined the gym and paid the once off fee of R1500 roughly. I was advised by the consultant who signed me up that my first payment for Vitality is in May as March and April is free due to campaign they are running with Bankmed. Suited me great so I only expected my account to be deducted in May however 1st May came and no deduction but today 1st June deduction of R538. This made sense because it's probably May payment Vitality did not deduct and now June. I innocently contract Vitality to find out about the Pick n pay and woolworths benefit but to my surprise the consultant says my account has been suspended as I owe Vitality money. I was confused and I was on track but was then transfered from pillar to post only to be told you did not pay your Vitality so we suspended your account. Call is back in 7-10 days for us to review. Excuse me? Someone with a very credit worthy status how dare you tell me this? I pay everything cash and only my insurance , bonds and phone bills are on debut order how dare you load a note on your system saying I'm a poor payer? At what point did you debut my account?????no I'm we didn't have your banking details but we suddenly found it in June???? Yet it's still yoir fault and we sticking to that. Oh and we sent you and e-mail on the 27th of May to tell you...but no e-mail received...???</p> <p>I would like my vitality to be reinstated without me having to call you. It's yourbfault not mine..show me proof when you submitted a debut order in April May? I work for the Bank??? I also want my pick n pay rewards card activated and I want an apology for your error not mine and my name cleared. </p>