Vitality Poor Services Telling me to wait 3 -5 days for their mistake to rectify my account

I am extremely disappointed with the service I have received. The consultants seem to be quite ***********. They promised clients a three-month free trial, yet they deducted money from my account, leaving it in arrears—a situation that my bank will not overlook. If the consultants are unable to follow instructions or adhere to their training, then it's pointless to employ individuals who cannot perform their duties effectively.

This has been an awful experience, and it's surprising given Discovery's long-standing reputation. I find this level of unprofessionalism to be unacceptable. I want my account rectified immediately, as I need to prevent my bank from contacting me. If a cancellation of this error is necessary, I expect it to be done without delay.