1 reviews | Active since Nov 2011
Vitality points ******
I noticed over last day or so that my vitality points earned and awarded against my account have been removed. A day or so ago I had 850 to go for gold, this morning it was 1050 and now 1300. I know this because I have been keeping a close eye on my points because when I get to gold I want to book a flight with the relevant discount.<br> <br> Vitality instituted a new rule that you can only earn points for one fitness activity per day. They have however removed all points retroactively before the rule came into law. Discovery is actively trying to prevent customers from reaching their point goals. Surely this practice runs counter to the Consumer Act of South Africa. A new rule can't invalidate points earned prior to that rule.<br> <br> I demand my points be reallocated and an apology be issued by Discovery.
Thank you for your comment.
We will investigate this query and contact you to discuss.
Your reference number is ***.
Regards,
Kholofelo Marutha
Discovery Vitality
Thank you for your comment.
We will investigate this query and contact you to discuss.
Your reference number is ***.
Regards,
Kholofelo Marutha
Discovery Vitality
