Vitality points/rewards

I reported to them that my workout on 12 Jan is still not reflecting. As a result I did not receive my goal this week. <br> I also reported to them that I lost additional points from steps that would reflect on the app the one day and the next day it's gone. It is impossible to reach your goal if you don't allocate all my points. <br> <br> I reported all of the above on the 18th of Jan and still no feedback.<br>