Vitality points not sorted out

<p>I have requested weeks ago for my vitality points to be allocated for my vitality health assessments, HIV screening and device points. </p> <p> </p> <p>Yesterday i have been notified that bankmed members dont earn vitality points?? although my husband received his points?</p> <p> </p> <p>also....i have mailed my device screenshots through to vitality more than two weeks ago and they awarded gym visits (100) for 26 jan to 2 feb but my device points should be awarded as they are higher????????</p>