Vitality Points Not Reflecting

There is a gym at the company where I work, which includes a Vitality logging device where one can log workouts and earn Vitality Points.<br> <br> The device has been giving trouble, and as a result not all of my workouts have been logged. <br> <br> After querying this, I received an email dated 14 October that all my points had been updated. When I checked, I notice that hardly any points were actually reflecting. I sent an email back to this effect.<br> <br> On Saturday I received a call from Discovery asking me to send 'proof' that I had worked out. Thankfully I train with a personal trainer so was able to send a list of all payments made, and thus confirming that I had attended gym.<br> <br> Obviously this is all extremely frustrating. <br> <br> I would like my points to be updated as they should be.