Vitality points not being captured for 2 years on and off.

I am very unhappy with the way Vitality has treated my case. In June 2025 it will be two years that my case has not been resolved and I have to call Vitality to award my gym visits. I am at gym 6 to 7 days per week but my points are not allocated unless I call vitality and log a call. Only then do the award my points in arrears. I have been doing this for almost two years. It costs me countless hours of unnecessary call time and the effort of going to the gym and having to ask for my log of gym visits so that I can once again email vitality with the proof that I have been going to the gym. I can't continue to do this. It's shocking.