VITALITY POINTS NOT BEING ALLOCATED

SINCE 5 MARCH 2016 TO DATE I HAVE NOT BEEN RECEIVING THE CORRECT POINTS AND HAVE ONLY BE ALLOCATED 100 POINTS FOR A \VIRGIN ACTIVE WORKOUT\" EACH TIME I HAVE BEEN TO THE GYM FOR A WORKOUT, THUS I HAVE SUPPOSEDLY NOT BEEN REACHING MY GOALS AND THEREFORE NOT RECEIVING MY REWARDS WHICH IS ABSOLUTE NONSENSE. ALL MY WORKOUT DETAILS ARE REFLECTING CORRECTLY ON \"MAP MY FITNESS\" AND \"MOVESCOUNT\".<br> <br> I HAVE SENT NUMEROUS EMAILS AND WHEN THEY DO EVENTUALLY REPLY THEY CLAIM TO HAVE SORTED OUT THE PROBLEM WHICH IS SO FAR FROM THE TRUTH!<br> <br> I AM REALLY SICK AND TIRED OF THE PROBLEMS WITH VITALITY NOT AWARDING ME THE CORRECT AMOUNT OF POINTS AND ME THEREFORE NOT REACHING MY WEEKLY GOALS, NOT RECEIVING MY REWARDS AND THEREFORE NOT GETTING 100% OFF MY GYM FEES.<br> <br> I FIND THIS TOTALLY UNACCEPTABLE!!!"