VITALITY POINTS NOT ALLOCATED

REF: #*** Vitality Points not allocated! I have phoned Discovery Vitality four times already to request allocation of missing points. Each phone calls takes typically 30 minutes. Each time I am told the same thing. Firstly, the consultant seems to know nothing about my query, regardless that the previous consultant captured my query. Secondly, that it will take 3-5 days to resolve and the points to b allocated. The consultant that I spoke to today, was working from home, I could hear children in the background and she sounded totally exhausted. She put me on hold & after 30 minutes I put the phone down. I know need Discovery Vitality to finalise the query, allocate my points and phone ME to confirm that this has been done.