Vitality points not allocated after 4 months

On 13 January 2015 a system error caused my workout fitness points (logged with Adidas Micoach device) not be be rewarded. After informing them of the problem, they subsequently fixed it and my points started logging after 7 March 2015. However, my points for the period from 13 January to 5 March have still not been allocated (3000 fitness points and 1050 bonus points). <br> <br> I regularly inquire about this, only to be met with their standard response of \Your problem has been escalated. We will contact you with feedback". Yet"