Vitality Points for workouts

I had contacted vitality via requested email, as the call center is ridiculously busy.<br> <br> I use the MapMyFitness App to log workouts but somehow did not receive points initially but now only get the minimum even though the workouts meet higher criteria.<br> <br> Their website still said 4km/h for 30min = 100 point's? But I only get 50 for doing a certain number of steps?<br> <br> Then we heard (no confirmation) that the pace now needs to be 5.5km/h for 45 min for 300 points. I log the workout as such still only 50 points?<br> <br> I mailed them 2x since the 04th Jan 2016, but to date received no response there than reference numbers for the email? ***<br> <br> Is this the best you can do?