1 reviews | Active since Apr 2016
Vitality points earned but not awarded
<p>This year we joined Discovery Vitality with promises that it would give us massive rewards beacuase of our active and healthy lifestyle. So when the chance came to do our health screanings we jumped at the opertunity to earn 20 000 points each for both myself and my wife. After completeing all the tests and having good ratings on all 5 screanings we were satisfied that we were well on our way to optaining Gold status very soon. Unfortunately this would not be the case as when we were awarded points we were not awarded points correctly. After about 2 months of fighting with them my points have finally been corrected but my wife has not been so lucky. </p> <p> </p> <p>Everytime that I contact them via email each reply says that the response time will be between 2 to 3 woring days even though its been an ongoing problem for more than a month. Their service is utterly dissapointing. The amount of money I spend with Discovery does not justify the service they are giving me. </p> <p> </p> <p>My refrence number is WRefNo# ********** 995#- -MailRef# ********** 912#</p>
Good Day,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
Good Day,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
