Vitality points

In January 2022 I went to do my health check at Dis-chem and Vitality awarded me 15000 points as they said my blood pressure was out of range, I was then informed by their consultant that I can do another blood pressure test after 3 months. On the 20th of May I went to do my blood pressure at Dis-chem again and thought my points would be updated automatically like how it happened the first time but after a week of noticing that my points were not automatically updated I enquired and they asked me to send the readings of the blood pressure, luckily I got a slip from Dis-chem as I had to pay out of hand for the second results, so I sent it to them. Vitality then responded again and said they want the full health check report.

I tried to get the report from their site but it doesn't want to open, i then called bankmed to request it from them of which they told me they don't receive those results, they just receive the claim and they pay it out.

My complaint with Vitality is, firstly, why do they request a full report of my health check when the report was available on their system and now its no longer there, I've never thought about downloading it as I assumed it will always be on their system. Secondly, the first time I did the health check in Jan 2022 I didn't have to send them anything, they just updated the points automatically and lastly why do they need the report when they have already allocated the 15000 points. the only thing that was out of range was my blood pressure and now it's in range and i sent them the reading.

Also, what will happen if dis-chem no longer has the report as they also no longer have it on their system?