Vitality points

I have queried with vitality that MapMyFitness was not syncing as this is the only way for my workouts to sync with vitality with my Suunto watch. On the first contact I was told that they would look in to it and my name was put on a list, not that it helped. Then after a month or so I queried again only to get a response that MapMyFitness is no longer supported but if synced before 18 March 2016 my points will still count until June. Is this the standard response? My issue was that MapMyFitness was working and last synced on 28 January 2016 so I have linked MapMyFitness before this date. It has now stopped syncing and would like help on this matter. When queried again about it not syncing now I get this response. I tried relinking the app only to get an \error 400\" and now have no way to upload my workout from my watch. Will it now be brushed off until 18 March and then you will tell me that I can no longer sync my Suunto Watch? And how can you take a way the only platform to sync my workouts when you don't have a solution already?? Very bad planning and management! Next you will expect me to purchase another device to log my activity!"