Vitality overcharge and do not communicate!

Hi, my girlfriend is having major issue with vitality. In December, she went off of her mothers Medical aid and onto her own. She was charged R993 for Virgin active. (Which we understood as she was not on vitality) Since then, she has been on vitality every month, but she has now been charged R1093 twice since the end of January. Apparently Vitality and Virgin active don't talk. Its frustrating, we went to Virgin active and wanted to close our account, and the showed us the movement on my girlfriends account, its a mess. I understand there has been some changes of medical aid, but she has been paying for vitality every month except for January.

We expect a full refund of the money that was over charged.

Discovery has been very good to us. The dont question and payments, but they are quick to overcharge you and point the finger at someone else.

Please can we get this sorted.