Vitality Nutrition Assessment

<p>I am not one usually to complain and I always try and sort things out before. But this time it just appears that nothing will be resolved from being nice.</p> <p>I am a registered Dietitian that have my own private practise and was registered with the Discovery Vitality Network last year before they changed everything. Not sure why it was changed and why the Nutrition Assessment was taken away but we as dietitians have just adapted and continued on. as complaining to Discovery definitely did not work.</p> <p>Discovery and their staff is not even exactly sure what is going on as we keep on getting different feedback from each Vitality staff member we talk to, may it be per email or telephonically.</p> <p>We did not receive ANY communication on what the changes will be and what we as dietitians will have to do to ensure that clients are awarded their points. It was only done via the internet and then it only said it will be changing.</p> <p>This year I have nothing but struggled to get any points awarded for my clients that saw me. The one Vitality staff member just says just email the statement.... To which email address??</p> <p>Then I sent it to the wrong email (normal claims email) and nothing happened. After a long struggle, I finally got hold of the correct email address (when it was updated and communictaed to healthcare partners, will only they know...)</p> <p>Then my members sent it to the email address given, where it was said the nutrition assessment no longer exist (where on the statement they read it was that will no one know as I updated all my codes and tariff according to the assessment I had with the clients. When I then resend exactly the same statement, the points are allocated. How does this work???</p> <p>Next person sends in the statement whereafter the vitality staff member replies, it nowhere says on the statement its a Vitality Nutrition Assessment and it should be indicated that way??? After I was instructed it does not exist???</p> <p>I am really frustrated as I dont know what to do anymore or if we will ever be getting any assisstance from Vitality but hopefully I get some feedback through this.</p> <p>Please communicate to me via ********** <p> </p>