Vitality Not Activated & Poor Customer Service Experience

I took out life cover and app**** for Vitality a little over two months ago and only received my Vitality membership number last week after having to request for, but I still haven’t been able to use the service. Each time I’ve tried to access my benefits at the gym, I’ve been told that my Vitality membership is not yet registered or activated.

I’ve made several attempts to resolve this by contacting your call centre, but this has been extremely frustrating and unproductive. Each time, I’m directed to an automated system that does not provide assistance and eventually ends the call with, “thank you for your call, goodbye.”

This level of service is very disappointing, especially considering I moved from another insurance provider to join Vitality. I expected a far better customer experience.

I would appreciate urgent assistance in activating my Vitality membership and addressing these service issues.