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wasungu W

1 reviews | Active since Mar 2009

12 Jan 2016, 15:56

Vitality -NO SERVICE

On 6th January, Vitality were notified by email that membership was being terminated and an automated acknowledgement was received stating that a consultant would be in contact. Despite following up (with the same response) not a peep from the not so Vital Vitality. Accepting their invitation to phone them, I have jst spent an inordinate length of time listening to their inane automated message that \we are experiencing high call volumes and one of our skilled consultants will be available shortly!"<br> PATHETIC"""

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply13 Jan 2016, 10:21
Official
Hello wasungu,

Thank you for your comment and for bringing this matter to our attention.

We can confirm that Philile from our Customer Service team has contacted you with feedback.

The reference number for your query is: ***.

Regards,

Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality