Vitality: No response from customer service

I exercise regularly and log my workouts via the Adidas Micoach app. This is supposed to be updated on my Vitality points. However, my last workout that shows was on 8 January 2015, even though I've completed 20 more since then.<br> <br> I've queried why my points have not been logged and was promised response within 'five to seven working days'. 20 days later and still no response (or points allocated). I sent a follow up message after 8 working days, with a reply that I would have a response 'within three working days'. <br> <br> They don't seem interested to assist. Perhaps they want to chase away their higher Vitality status clients to limit their expenses? <div><br></div><div><em>(Supplier name changed from Discovery Health to Discovery Vitality &amp