Vitality no care to deal with complaints properly

I have for two weeks now requested vitality to address a couple concerns via email and Facebook yet they don't seem to care for the members <br> <br> Every time they respond they do not address the query or complaint correctly the response is always left unsolved and they don't care to have the common decency to call me when I request for them to due to their lack of understanding of the complaint/query <br> <br> Not a care in the world I think arrogance has set in they don't have a competitor with the same offerings but nothing lasts forever and what are they going to do when competition does arrive ? As it most definitely will sooner or later and thier current member base will jump **** given the poor service and attitude <br> <br> I have numerous times pointed out physical evidence of false promises / advertising taken from thier very own website that cannot be disputed as it is in writing and even then when proven they are wrong they ignore the issue and no resolution is provided they are content to leave member disillusioned with thier service