Vitality need to UP THEIR GAME TECHNOLOGY

So the rewards are potentially great and keep you pretty motivated to keep up your exercise regime. This is about Vitality fitness points, NOT Vitality Drive. (That’s a different story) This is about how Discovery award points for GYM workouts inside a gym. Using equipment, weights and other methods of exercise. And for those who have the luxury of home gyms too! Several months ago I discovered my workout reward was short points, when I questioned Vitality they told me they can only award one work out a day, and the points allocated always go to the workout with highest effort. Okay great, I knew that. But mentioned I was AT THE GYM! Walked the indoor track for 51 minutes with my Heart rate at the usual level for the points I usually receive and then I hopped onto an elliptical machine for another 20 odd minutes. I walked from the upstairs of the gym, down to the machines, logged into my machine using my Apple Watch (I set my watch previously to a walk) in a space of about 60 seconds! Vitality say they regard this as TWO workouts in the same day and cannot award my well deserved points! I argued with them, sending screen shots of said workouts, noting the times between walk and elliptical machine, (like a minute) and eventually they said okay, they will allocate my extra 100 points brining my points back to the usual 300 for a 60+ minute workout with HR at the right levels etc. This was sent to the social media team so I don’t have rewrite it… there will be some repetition!

GYM WORKOUTS: Planet fitness just got a bunch of new equipment, Life Fitness machines! Which a love. Like the matrix machines, where you can LOG INto the machine to record your workouts using Apple or Samsung smart watches. So I would really LOVE to be able to log into these machines to track my workouts/progress on the elliptical and bikes, BUT discovery vitality will NOT reward me my allocated points as the workouts will look like separate workouts due to the change of the workout on Apple Health!! Seriously!! Even though they are literally one exercise after the next. Like going from one weight training machine to another! Please do not be so ridiculously difficult and make our workouts NOT as fun as they could be. It’s great to track your progress especially on these machines. Being able to view your HR without having to hold onto the bars for dear life so the machine picks it up, instead of you log in, the HR is visible through out the work out! And all that data is saved. They have these incredible workings for a reason? Right? But because Discovery Vitality won’t AWARD YOU POINTS FOR TWO WORKOUTS EVEN THOUGH THE WORKOUTS ARE RIGHT AFTER EACH-OTHER, WE AS MEMBERS MISS OUT ON THE BENEFITS OF THESE CLEVER MACHINES, ALL THE DATA WHICH IS SAVED TO YOUR PROFILE. So what I am saying, Vitality HAVE TO RECOGNIZE THESE WORKOUTS AS ONE WORKOUT EVEN IF YOU ARE USING TWO OR EVEN THREE DIFFERENT MACHINES! If I want to go for an outdoor walk for 20 minutes, then enter my gym and use the elliptical machine, then go do weights, I should be able to change my workout on my Apple Watch to get the right and more accurate data and not have Vitality saying they are separate workouts and that we are using THIRD PARTY APPS?? The app IS THE APPLE APP! On Apple Watch. On Samsung! One simply just LOGS INTO THE MACHINE! Like magic! Then when the work out ends, automatically you’re logged out, so you can LOG INTO THE NEXT MACHINE OR CHANGE WORKOUT TO FREE WEIGHTS, Walking, stretching, rowing… YOU GET IT?? Understand? When I had my Polar watch, I did the above, changed work outs on the polar app to whatever I was doing, elliptical, walking etc and guess what?? YOU STILL AWARDED ME THE POINTS! It was ONE AND THE SAME WORKOUT! AND, I logged into the Nike Running app AT THE SAME TIME! Why? Because the Nike running app is fun, you get cheers after a good WALK!! (I don’t run but walk fast!) Now I am told the data is not accurate “enough” on the NIKE app and that it is now a “third party app” SERIOUSLY?? So CAN YOU UNDERSTAND THE ABOVE or should I call a meeting so I can draw pictures and offer a personal demonstration using real people and machines 😂 I’m asking Vitality and the powers that be to CHECK this data, with all your fancy apps you have running now, why can’t WE use our fancy apps?? You have one for medical, banking and health! The data is ALWAYS THE SAME whether you log into Nike, polar or Apple Watch and I believe the same goes for Samsung users too.