Vitality move and sync issue

We have moved over to retail Discovery scheme and had to move our Vitality in process from personal to retail. However, the hours spent trying to get through and get correct person to assist has been hugely frustrating. Finally 2 weeks later we have got Vitality moved across but nothing has synced across for points and progress to keep status. Hugely time consuming process that on surface seems simple and couldn't use benefits in the interim.