Vitality - MORE THAN AN HOUR ON THE PHONE AND STILL NO RESOLUTION!!!

I activated my Vitality on the 1st of Dec 2018 - WHAT A DISSAPOINTMENT TO SAY THE LEAST and then I moved all my policies as well - might just have to cancel them after this experience. At first my points werent reflecting at all, after phoning the call centre, they stated that the profile was linked to an old medical aid- which they fixed. The points then reflected and my points tracker worked for 4 days and then stopped working. I then phoned the call centre again, the agent told me to uninstall the app and reinstall it again which I did more than 5 times - still nothing. I logged 3 queries on the app and no response. After phoning the call centre again, the agent send a mail with the following ref no ********** 26. I then phoned again 2 weeks after receiving the mail with the ref no - spoke to 6 consultants and tech support and and and... after an hour and 12min on the phone was just given ANOTHER ref no ********** 426. I confirmed the ref again as I thought I might have heard incorrectly - was weird that the two numbers are very simular but not the same - so not even sure which ref is the right one or if theres two now - one received on mail or the other received telephonically. Reference numbers however doesnt resolve the problem I’ve had since joining Vitality...