CS
Carina S

1 reviews | Active since Mar 2009

16 Feb 2015, 14:55

Vitality Mobile - Cell C Call Centre Service

My address on my monthly tax invoice has been wrong since I joined Vitality Mobile in May 2014. I have asked the call centre to change it 3 times, but unfortunately it is still incorrect.<br> <br> Because my cellphone invoice is one of two bills I receive with my address on and the other my bank, I had to get an affidavit for the second time now for documents I had to give to the bank.<br> <br> This is not including the extremely bad service I received from the call centre in May 2014 trying to change over to Vitality - Cell C.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply16 Feb 2015, 16:53
Official
Hello carinkle,

Thank you for your post.

I have escalated this matter to management at Cell C and someone will contact shortly.

Regards
Sipho Mathe
Discovery Vitality