Vitality Membership contribution

Hi there,

In May 2018 I started work with a new employer, so a mere transfer of my medical aid from the previous employer was required. I completed the transfer form but was not aware that I would have to pay for Vitality separately. I received an sms to say that my vitality membership will terminate at the end of April 2018.

This prompted me to contact Discovery and find out why, I confirmed the debit order details over the phone with the consultant that called me back. I've been having endless problems eversince. It took months before my debit order details we changed.

Below are the details of manual payments I've made in 2019: I paid R628 via EFT on the 14th January 2019. I paid R588 also via EFT on 15th March 2019 20 March 2019- R618 was returned to my account. I paid R309 - via EFT 27th May 2019 I paid R927 - via EFT 3rd June 2019 R618 was debited from my account this morning

Please look into to this as I am not pleased with the way this has been handled. Thanks