Vitality membership cancellation is similar to Telkom (impossible)

Called Vitality on Thursday, 6 December to join for gym membership. Was informed the discount of 75% applies from the first day of activating the gym reward.

The following day I went to a Virgin Active gym where I was informed the reward is capped at 60% for premier membership (what I wanted). I called Vitality on Friday, 7 December to cancel and was told the cancellation team was unavailable and would be contacted later. I emailed Vitality to cancel.

Today is 12 December and Vitality has not acknowledged the cancellation or called me to finalise it. I called and another log was captured to cancel the Vitality.

Due to the information ommitted on 6 December I agreed to join Vitality. Vitality reverse it and I should not be charged for cancelling within 24 hours of being misinformed.