Vitality membership and points mess-up

Hi,<br> <br> My wife and I have a joint Vitality membership that is attached to our Discovery Life policy. On the 7 Dec 2015, i discovered that my Vitality online profile was missing and when i called into the call center, i was advised that since i was with Bankmed and Discovery would be administering them from 1 Jan 2016, they had moved my Vitality to their rewards program called Balance. I advised them that i never requested this and that my original Vitality be re-instated with immediate effect.<br> <br> It has been almost a month since Discovery messed up my Vitality and my Vitality is still not rectified to what is was before. I have dealt with the following people, each time with me follwing up with them even though they promised to feedback to me:<br> <br> 7 Dec 2015 - Phiwe (***)<br> 11 Dec 2015 Ayanda (***)<br> 15 Dec 2015 Hilda (same ref as Ayanda)<br> 17/18 Dec 2015 Darren - Manager (same ref as Ayanda)<br> 29 Dec 2015 Petrus (***)...still waiting for feedback....<br> <br> This unnecessary incident has been dealt in an appalling manner by Discovery with the service being the most pathetic i have received since joining almost 8 years ago.<br> <br> I just would like this to be resolved!!!<br>