Vitality Membership

I subscribed for the Vitality package offered by Discovery...but they miraculously captured my details twice so now i am unable to USE the beneft of being a Vitality member simply because of that problem. I discovered this problem when i tried to sign up at Broadacres Virgin Active Club. I then called their blimming call centre to inform them of their mistake and was told it will be rectified in 3 days....well it is 2 WEEKS now...unbelievable!!!! The most irritating piece of service ever.