AL
ALIDA L

1 reviews | Active since Jun 2014

02 Mar 2016, 12:35

Vitality Membership

I am on Discovery Medical Aid and I also have a gym membership with Virgin Active. I contacted my Discovery Health broker to find out what it entails to join Vitality. First of all he told me that I will have to pay R1450 for subscription which I have already paid when I joined Virgin Active and he also told me that I would have to cancel my current gym membership as I will not be able to continue with my current membership if I would like to add/ join Vitality. And if I cancel my current gym membership, I also have to pay a cancellation fee. This does not make sense which I have expressed to my broker. Why do I have to cancel my contact just to add Vitality and also pay a cancellation fee for cancelling my contract that I do not want to cancel? I will be paying a monthly fee of R199 for Vitality, so why can't it be added to my membership? Discovery blames Virgin Active and tells me that it is their rules, but Vitality is a product of Discovery.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply02 Mar 2016, 13:39
Official
Hello alidalamprecht,

Thank you for your post.

We have referred this query to one of our Vitality Specialists to contact you and resolve.

Regards,

Kholofelo Marutha
Discovery Vitality