1 reviews | Active since Jun 2014
Vitality Membership
I am on Discovery Medical Aid and I also have a gym membership with Virgin Active. I contacted my Discovery Health broker to find out what it entails to join Vitality. First of all he told me that I will have to pay R1450 for subscription which I have already paid when I joined Virgin Active and he also told me that I would have to cancel my current gym membership as I will not be able to continue with my current membership if I would like to add/ join Vitality. And if I cancel my current gym membership, I also have to pay a cancellation fee. This does not make sense which I have expressed to my broker. Why do I have to cancel my contact just to add Vitality and also pay a cancellation fee for cancelling my contract that I do not want to cancel? I will be paying a monthly fee of R199 for Vitality, so why can't it be added to my membership? Discovery blames Virgin Active and tells me that it is their rules, but Vitality is a product of Discovery.
Thank you for your post.
We have referred this query to one of our Vitality Specialists to contact you and resolve.
Regards,
Kholofelo Marutha
Discovery Vitality
Thank you for your post.
We have referred this query to one of our Vitality Specialists to contact you and resolve.
Regards,
Kholofelo Marutha
Discovery Vitality
