Vitality Member - Victim of Vitality Crime

I am a client of discovery and vitality with a life policy product and a vitality member as well as a member of their medical aid. A simple request to be taken off the medical aid and the rest of the products to remain. However the employees are champions at messing everything up. They canceled my membership on Vitality and still took the premium of R305 for the vitality membership. Does Discovery Vitality regard themselfs as being reputable??? Surely not! Being that if a client pays a premium for a product and does not receive it. Is this not called theft/*******?

I tried 4x to contact them, to no avail because their voice automated system are messed up. Eventually on the 5th attempt I get through, requesting to speak to the vitality consultant who assured me that all will well and that my discovery miles points would be transferred. The consultant had apparently been busy but I was advised that she would call me back with an update by the end of the day. However this did not prevail, instead I get copied in an email that had been escalated at 15h53. Bearing in mind I had called in at approximately 10h00. Does an escalation take almost 6 hours to initiate??? I am frustrated to be going through such pathetic service, ironically how does Vitality intend on its members living a healthy life when it's them who are the cause of the problem. Clearly you have morrons working their how don't have a clue what they are doing...