Vitality Map my Devices- Not allocating my points

Vitality claims you can get awarded points for workouts by using a devices such as Suunto. <br> However their application is not working and i have been trying to log my workouts since the end of April.<br> I already have 6 reference number for every enquiry i have made phoning their customer service number ***. Every time i get through to a new consultant to whom i need to explain the situation all over again. i have been promised to be phoned back on a daily basis. spoken to the team leaders, logged a complain they simply don't care and don't come back to my.<br> i just need someone to link my device to Vitality and award me the points.<br> However Discovery is very happy to debit my account every month for the Vitality fee but they simply don't want to award me the points i have earned. Not sure what i am paying for ?????<br> Ref numbers ***, ref ***, ref no ***, ref no ***, ref no ***, ref ***