Vitality Mall Service = Pathetic !!

<p>I have copied and pasted emails sent from me and then also the response from the Discovery Vitality Shop. Their excuses and run around behavior makes me regret the day (03/02/2016) I had placed my order. What especially frustrates me is that, I paid for my magazine subscription in FULL already and yet still no product of my purchase! Their service is pathetic. Steer clear of becoming a victim of their poor service and ability to deliver.</p> <p>----------------------------------------------------------------------------------------------------------------------------------------------------</p> <p>After many failed attempts to get a solution from them via telephonic calls I had emailed them: 26/05/2016</p> <p>To Whom This May Concern,</p> <p>I have placed an order with the Discovery Vitality Shop on 03/02/2016 for a 12 month Mens Health Subscription for R216.00.<br /> After placing my order I promptly made payment via EFT. Later I had received notification that the proof of payment as well as payment had been received.</p> <p>I was clearly told that I cannot track my order before the 10 week period has passed, this would be the 13/04/2016.<br /> After this I had still NOT received anything so I called in only to be told that the shipping details seemed to be mixed up and I had to give in my details again.<br /> Keep in mind that had I not called in, NO-ONE told me this happened and that my shipping details needed to be re-captured.</p> <p>Thereafter I continued to wait for the 1st issue of the Mens Health Magazine that I promised to my husband as a Valentine's Day gift which he has never received yet.<br /> I was told on numerous calls (PLEASE CHECK YOUR RECORDINGS) that I will now only be able to receive the June issue which will surely delivered by the end of MAY.<br /> I was completely upset then but then had no other choice since someone else's mistakes had now become my problem.</p> <p>I received an sms on the 19/05/2016 (A WEEK AGO) that my subscription is on its way! Still today 26/05/2016, NOTHING!<br /> I HAVE CALLED Mens Health directly and they say they need to check with the courier company! I SHOULD NOT BE CALLING THEM DIRECTLY FOR DIRECT ANSWERS AS I DID NOT PLACE THIS ORDER WITH THEM. Still NO magazine!</p> <p>The service from the Vitality Shop is absolutely pathetic. You guys are running a serious mickey mouse operation, just tell me ... How much more patience do I need to exactly have to receive this subscription. When should I expect the magazine to be delivered, SOMETIME IN AUGUST maybe?????</p> <p>I do not care what your supplier says, and I certainly do not care what your supplier's courier company says, I have placed this order with the Discovery Vitality Shop as a loyal Discovery Health/Vitality client for over 6 years!!!! I would never ever buy/ purchase or order anything from the Vitality Shop ever again. I will also ensure to make sure to spread the word about how pathetic the service has been so no other innocent customer falls victim to this disgusting service. I have paid for a subscription and product and since I have not yet received it, this would be considered theft.</p> <p>Await an URGENT RESPONSE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>---------------------------------------------------------------------------------------------------------------------------------------------------</p> <p> </p> <p>Vitality Shop Response: 31/05/2016</p> <p>Good day Melissa,</p> <p> </p> <p>Thank you for your email regarding your Men`s Health - 1 year subscription (12 issues) order. I hope you having an awesome day thus far.</p> <p> </p> <p>Please accept my sincerest apology for all the inconvenience caused regarding your subscription.</p> <p> </p> <p>Your subscription has indeed commenced with the May 2016 edition which was posted by the media house on the 18th May 2016 and should reach your post in approximately 5-10 working days from the date of post which should be during the course of this week. Another copy of the June 2016 edition was also sent on the 26 June 2016 which should also reach your post in approximately 5-10 working days from the date of post as well.</p> <p> </p> <p>Once more I highly apologize for all the inconvenience.</p> <p> </p> <p>Please do not hesitate to contact me should you require anything further.</p> <p> </p> <p>Have a great day.</p> <p>Kind Regards.</p> <p>William Mokoka</p> <p> </p> <p>I had not responded immediately, assuming after this email I would receive the magazine but still nothing to date.</p> <p>My email responding to the above email – 02/06/2016</p> <p> </p> <p>-----------------------------------------------------------------------------------------------------------------------------------------</p> <p>William Mokoka,</p> <p> </p> <p>Do not insult my intelligence!</p> <p>Also do not give me information that makes no sense at all!</p> <p> </p> <p>COUNT from the 18th of May, it is now passed the 10 working day mark and STILL no magazine.</p> <p>How many excuses will the Vitality Shop fabricate before I actually receive a product I have ALREADY paid for in FULL.</p> <p>I am fighting for something that belongs to me because AGAIN I have already paid for this subscription.</p> <p>STOP TELLING ME TO WAIT FOR AN ORDER OR PURCHASE MADE ON THE 3 OF February !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>Quite frankly I am tired of all the apologies, it certainly is not accepted. This is atrocious service.</p> <p>How dare you try to pacify me by giving me information that has not changed this situation in anyway. Instead of making excuses why not try to find a better or proper solution to your dissatisfied customer?! Re-sending me a JUNE edition by the end of June, what hogwash is that??? What will I do with it then?!?!</p> <p>Subscribing to a magazine is supposed to be much easier and at more convenience than purchasing it directly from the shop and yet you guys have completely failed at this!</p> <p>Your service is pathetic!!!!</p>