VITALITY MAKES A POINT OF WASTING PEOPLES TIME

Discovery Vitality seem to make a point of trying to mess their PAYING customers around as much as possible. I have a DENTAL CHECK UP and then get a mail to say that they can't award points because they NEED THE RESULTS of the check up which is utter complete *******. Never is history has this been requested. Then you have to call Vitality, go through 16 rounds of verification to prove you are a PAYING CUSTOMER only for you to have to do it all over again when eventually get to an ACTUAL AGENT! The initial verification process appears to be a cheap way of distracting from the waiting time and not a genuine attempt to make the process any easier for customers!!!!