Vitality love premium hates customers

A month ago I transferred medical aid still with discovery. My vitality changed due to me stilk have group life cover. I have been waiting for a month. My broker keeps email Devanya after Rakesh had failed to assist. This may affect my gym legacy membership. So here is my issue no one gets back to you. No one responds to emails. There are no out of offices. Can you imagine a multinational company who monopolies market share in life amd medical aid does not have efficient reward partners that can render any customer service....let alone mediocre service. My monthly spend with you is 4800 on cover from 2008...claims zero...vitality satus gold. If this is how you repay me...then dear public take your hard earned rands elsewhere.