Vitality looses my points

<p>I have been a vitality member since 2005 and have been on Diamond status for more than 7 years. Two weeks ago I realised vatality has been overcharging me as they had one profile for my wife and I another separate profiles for each of us I logged a call to resolved this Ref ********** . A day two later all my points ( more than 45000) disappeared and I was downgraded to a blue status ( my wife is going through simi**** hassle) . When I asked them to resolve this they asked me to log another call Ref ********** . Each time I call to follow up the turn around changes from 3 days to 5 days now its 7 days. For a company that is so tech savvy its quite disappoinitng that they battle resolve a simple thing as points, which is their core business incidentally.</p>