Vitality Life Policy Problems Unresolved

During November 2015 my vitality points seemed to reflect incorrectly, after phoning Discovery Vitality they informed me that they will correct his query. 7th January I visited the Virgin Active gym just to find out that - without my authority- my vitality on my life policy was cancelled. Phoned Discovery Vitality numerous times (7th, 8th,9th, 18th, 21st January 2016) to reinstate my vitality and benefits. Vitality informed me that there is a duplicate on the system - I now have vitality on my life policy and Balance on Bankmed. On the 7th the consultant said it would take 3 working days to sort everything out - still isn't sorted! After phoning Bankmed to remove me from the Balance, they said there isn't supposed to be an issue as Vitality gets preference above Balance.This matter is still unresolved - every consultant says they will get back to me and ask their manager to phone before end of the day - nothing! Yesterday I saw that I am now a dependent on my brother's life policy suddenly and not on my own life policy as before - again no authorization! I am extremely dissapointed with Discovery Vitality's poor service. Please sort this out! <div><br></div><div><em>(Supplier name changed from Discovery Life to Discovery Vitality &amp; Vitality Mall by Hellopeter.com)</em></div>