Vitality Level still not corrected

<p>We have worked hard to get to Platinum status, and have been on that level for the past few years. All of a sudden, in April I noticed that we were on Silver. When I called the Call Centre, I was advised that there is a general error at Discovery re the points, and that they were working on it but could not give any indication as to turnaround time. It is more than a month later, and our status is still reflecting as Silver. Why are we not getting any communication from Discovery on this matter? We work hard to stay on Platinum so that we can benefit from the rewards, but at this stage, we cannot use the rewards as our level is incorrect. Please contact me and provide some feedback.</p>