Vitality lack of communication and fees being imposed

I have been with Discovery and Vitality since I started working in 2005. This week I have to say I am really disappointed in the customer service I have experienced where my long term relationship with the company has not been taken into serious consideration.

My policy had to be broken for 2 months due to financial circumstances and a new Vitality policy was started beginning of this month.

I have also been using the same Virgin Active gym over the last 10 years and was surprised to see them attempt to debit their full membership fee when I was not informed why this was the case (no email, no phone call, no form of communication at all).

What has made me irate is that in order for me to pay Vitality based premiums to Virgin Active again, I am being asked to pay an initiation fee of R919. I am told this is a fee imposed by Vitality.

I have been communicating with my Discovery broker and Vitality over the last 2 weeks and I was not informed of this initiation fee even once during the comms.

This is not acceptable and I would like to consider Vitality to waiver this fee considering the long term relationship I have kept with Discovery and Vitality.