Vitality its ****

Hi Monique, A new contact request was received on 24-01-2020 at 12:00. Message details below: First name: Puleng Last name: Mtetwa Mobile number: *** Email address: *** Message: Vitality its **** My vitality was cancelled due non payment but every month I'm paying my premium monthly, and now i had to Virgin Active R 700 of which i Cant since i'm paying my I'M Honestly sick and tired, 26 July I have paid R,295, 11 September R 259, 27 Sep 259, 27 Nov, 20 Dec R 259. I've called them several times and its difficult to get hold of them, once they answer no one is able to assist, they will send from pillar to post, . I missed out on points end of last year they cant even reimburse my premium and will assist me in paying my errors amount at Virgin since I cant access the Gym because they want to pay outstanding amount, This is just ******* Discovery Vitality has become pathetic. now my credit records its affected due to their mistake,They don’t answer queries.an’t answer queries when you call, the same issues happen over and over again. I feel like I spend my days always on the the phone to them,this is really frustrating honestly this issue is being go on from last year how long does is take to allocate the fund. Thabiso promised that he will reinstate my account and allocate the fund accordingly and that never happened, Bongane from sales same issue, Shaldon same Alvishia promised to call me after 2 days and she did still she could assist me. Im really devastated about this what happened to my points, every one is clue less. I need my premium back since Sep til Jan, Since my vitality was cancelled Vitality its a day light ro burry, The consumer act my investigate the Discovery Vitality, I'm really Gartvoll with Vitality clueless consultants, On Wednesday when I call I was on the phone holding for 14;00 to 02;53, this happened every time when you call i patiently hold that long and end up not getting any from the consultants. I would'nt advise any one to join you