Vitality Issues

Since joining Discovery Vitality, I have experienced nothing but ongoing issues that Discovery fails to resolve. Over a week ago, I was told my problem would be fixed within 24 to 48 hours, but that never happened. On Monday, I had to speak to three different agents before one finally informed me of a syncing issue between Discovery Bank and Vitality, promising a fix within 2 to 3 days. Having heard nothing back, I followed up on Thursday. That agent confirmed the issue was logged but admitted no work had been done; he promised to follow up and have it sorted by the end of the day. Again, nothing changed. On Friday, I called yet again, only to be told by another agent that I needed to submit a photo of my ID to fix the syncing, and that it would be resolved by the end of the day. It has now been a full week since my initial interaction, and despite multiple promises from various agents, I am still waiting for a resolution.