Vitality is not on the Ball, Shoddy Consumer Servi

I called Vitality, to activate the benefit, since today was the deadline for the Virgin Active gym Promotion I.e.. Activation fee was discounted.<br> <br> I was promised as SMS with the activation number which I could take to the gym. Nothing happened. Then another lady from Vitality called me but wanted me to pay for the gym using my credit card details telephonically! Saying the process in the gym would take too long.<br> <br> This was weird, because this was not was was discussed with me on my initial contact with Vitality.<br> <br> Vitality promised me on the first call that someone at the gym would assist me.<br> <br> I got to the gym, waited around at reception, asked twice for the sales manager, then left after 10 minutes.<br> <br> I mean this happened to me back in 2013 as well. I tried to activate Vitality and my gym membership, but nothing could be resolved because both Vitality and Virgin Active Richards Bay didn't know what to do and which process to follow.<br> <br> I would like to have a personal phone call from Vitality to enquire why even two years later, on my second attempt, things are so royally messed up again? Surely this whole process by now should be seamless and entirely free of stress.