Vitality is disappointing

I joined vitality on July 18th and they advised that they would charge me for the balance of the month of July. I paid my once off joining fee and joined VA Waterfall. I have gymed on the 18th, 19th, 20th, 23rd, 24th, 25th, 26th, 28th, 30th and I logged over 13000 steps on the 21st July, it synced with VItality but points were not "calculated", I also did the vitality age check, no points calculated. This is annoying and disappointing.

I called the call centre, they told me they would rectify this, but still nothing is reflecting on my discovery app.