Vitality is asking me how to connect my tomtom

A month ago I called discovery to enquire how to connect my new tomtom watch to vitality in order to claim my running points., I spoke to mr Kandan who told me that he doesn't know and that I should send him screen shots of my runs and he will capture it manually. I've since managed to sort it out myself and connected to vitality using another app. <br> on Friday I got a call at 7:30 from mr Kandan asking Me how I managed to connect my tomtom to vitalty as they don't know how to. really? after I told him that he should know his systems and not ask customers how their systems work. I told him how I did it and asked why they couldn't tell me that when I asked a month ago. <br> Im very worried that this big company doesn't know how their systems work. what if Im sick in hospital and they wont pay for my medical procedures because they don't know their systems? considering moving my medical aid after this. Pathetic