BT
Boitumelo T

1 reviews | Active since Nov 2014

13 Feb 2016, 10:57

VITALITY IS A *******

Vitality said a fitbit is one of the devices I can purchase to monitor my health and get points (no mention of the fact that they can't get heart rate info from the device is made by discovery till after you've purchased the device and complained about not getting points) I can't link my fitbit to the app as the app can't handle it. Sent an email to discovery, as they have requested per their help page, only to get an email back saying I should refer to the help page that STILL directs me to send an email AS I HAVE ALREADY DONE!!!! How on earth must I link this device? Discovery is falsely advertising the use of the device, if the app does not support fitbit then clearly state it BEFORE we go out and buy these devices. I am now out of pocket by purchasing a device that is incompatible with the app and I am not getting points for all my activities. I asked them the same questions on their twitter page only to be ignored <br> <br> DISCOVERY...WHAT MUST HAPPEN NOW?!?!?

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply15 Feb 2016, 08:12
Official
Hello Tumi89,

Thank you for your email.

We will investigate this query and contact you to discuss.

Your reference number is ***.

Regards,

Kholofelo Marutha
Discovery Vitality