Vitality is a ****

I have for the past 3 weeks requesting Vitality to activate the Movie benefit as it says 'Unable to Load' on the app. They told me it's a system issue and investigated for 3-5 days. They told me to Uninstall the app and Reinstall. Didn't work. I logged second query. They told me my Android is on 13 and not 15 and yet everything was up to date with my software. Third log on query they told me the main member (husband) should activate and mine should work too. That was not true. After making endless calls on this still no resolve but they had the audacity to close the query stating I did not respond to their noreply@vitality mail box and yet I had called and was given a ref ***. This is very appalling service from the so-called rewards team as if we are paying for nothing! The annoying part is that they respond with a very dismissing email that does not resolve the issue. Just Uninstall. Just update software. Just this just that! No follow up whatsoever.