DB
Dewald B

1 reviews | Active since Jan 2016

11 Jan 2016, 17:52

Vitality incorrectly cancelled

I have been phoning Discovery since monday last week to fix my Vitality. First I was advised with the Bankmed transfer that I was put to Balance and then service department would take 48 hours to fix, but that didnt happen.<br> <br> Then I was switched to Health department which also had a look and then they switched me to Vitality which left a message to his manager but never came back to me. I phoned again today and that then got sent again to another manager at Vitality which now advised that Life now needs to have a look at it.<br> <br> I have been a Discovery member since 2009 and a Diamond Vitality member since 2012. My Invest and Life is with them and this is how bad their service has become.<br> <br> I am really very disappointed.<br> <br> I really dont know how long this will be going on.<br> <br> <em>(Supplier name changed from Discovery Health to Discovery Vitality &amp

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply12 Jan 2016, 15:37
Official
Hello dbeket,

Thank you for your comment and for bringing this matter to our attention.

We have referred this to one of our Vitality Specialist to contact you and resolve.

Regards,

Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality