VITALITY *********** actions in resolving a query

In March this year, when tried to access the Rosebank Gym, I was told that I was no longer a national member even though Discovery Vitality has been deducting R310/month for a national membership. I was turn away and now only have to use the home gym. I contacted discovery Vitality and 3 months down the line no resolution and they are still deducting R310/month for a facility that I am not using. I got a call a month ago telling me that the problem was resolved but when I went to the gym again, I was told that I was not a national member.<br> Frustrated, I called Discovery Vitality to get an answer as to why this issue remains unresolved and to then cancel my membership, the gentleman was just too quick to downgrade me instead of finding the reason of the problem. I am a very unhappy customer with Vitality and I have asked them to give me my money back since I was charged for a facility that they could not give me access to. Talk About Incompetency!!!