Vitality incompetence

I have done my health assessment at a local clinic on the 12th of Nov , Discovery system gave an error in uploading my results therefore the clinic/pharmacy emailed all my results, and also that I have done my HIV and Flu shot - these tests were done to up my status and also to recieve discounts on travel and the healthy gear benefits. Until today no points has been loaded , there was a query *** for a proof of invoice to be loaded which i have sent through numerous times. Today a turn around time of 8-10 working days was given? This is absurd