Vitality Incompetence

I am grossly disappointed with Vitality.

I cancelled my Virgin Active Gym Membership & have tried (to no avail) to cancel my fitness partner benefit, in order to change it. This has not been done as they require cancellation emails- once this was sent, they then let me know that my benefit at virgin active is still active (even though I am no longer a member of that gym).

I have now been charged from my new gym (due to Vitality’s incompetence)! Absolutely disappointed with your service!